Shipping/Delivery

Shipping/Delivery

How long before I receive my purchase?

The information below is a guide only, based on delivery time information available from the Australia Post website. Please note that we work hard to arrange the sending or shipping of your goods on the next business day after your order is received, but there may be slight delays during busy times.

Australian deliveries – we use Australia Post’s Express Post and Parcel Post delivery services. Express Post provides next business day delivery within the defined Express Post delivery network (from the date of shipment), otherwise a general guide of 3 to 7 business days from the date of shipment applies. Click here for more information on Express Post delivery times and the Express Post defined delivery network.

If you are not in a hurry for your order, you may choose Australia Post’s Parcel Post option. Deliveries will generally take 2 to 6 business days (or more) from the date of shipment depending on destination. Click here for more information on Parcel Post delivery times.

International deliveries – within 3 to 10 business days from the date of shipment (please note that this excludes time in customs if applicable which may cause additional delays). You may choose from several Australia Post international standard and premium services. Please choose from the options available before the final checkout stage (where you can calculate an estimated delivery charge). Click here to view more information on Australia Post’s International Post Guide.

Please note that business days are Monday to Friday and exclude weekends and public holidays.

What is the charge for postage?

Australian deliveries

The cost for postage is based on Express Post or Parcel Post charges (as specified by Australia Post). The delivery charge depends on the weight of your order. You can easily check the postage cost for your order before you finalise your purchase at the checkout by using the postage calculator.

Please note that we offer FREE postage for orders within Australia over the value of $50AUD.

International shipping

The cost for international shipping is based on the destination, weight of your order, and the delivery option you choose – you can easily check the postage cost for your order before you finalise your purchase at the checkout by using the postage calculator.

Please note that some countries may charge import duties, taxes and/or other fees – Modella has no control over this and all of these taxes and charges are the responsibility of you the customer. As customs policies, import duties, permits, quotas, restrictions and local requirements vary so much from country to country, we recommend that you check the requirements in your country, or the destination country, before placing an order, as we take no responsibility for any customs charges or requirements.

What countries do you sell and deliver to?

Modella sells and delivers to anywhere in Australia as well as many overseas destinations. View the complete list of countries by viewing the International Post Guide.