Shipping/Delivery

How long before I receive my purchase?

The information below is a guide only, based on delivery time information available from the Australia Post website. For extra details on shipping delays due to COVID-19, view Australia Post’s Coronavirus update. Please note that we work hard to arrange the sending or shipping of your goods on the next business day after your order is received, but there may be slight delays during busy times.

Australian deliveries – we use the Australia Post’s Express Post and Parcel Post delivery services. Express Post provides next business day delivery within the defined Express Post delivery network (from the date of shipment), otherwise a general guide of 3 to 7 business days from the date of shipment applies. View more information on Express Post delivery times and the Express Post defined delivery network.

If you are not in a hurry for your order, you may choose Australia Post’s Parcel Post option. Deliveries will generally take 2 to 6 business days (or more) from the date of shipment depending on destination. View more information on Parcel Post delivery times.

International deliveries – within 3 to 25 business days from the date of shipment (please note that this excludes time in customs if applicable which may cause additional delays). We use the Australia Post International Standard service which provide tracking to most countries. Shipping estimates are provided at the cart stage on our website with final calculations provided at the checkout process. For more information on delivery times, use the Australia Post delivery time calculator.

Please note that business days are Monday to Friday and exclude weekends and public holidays.

What is the charge for postage?

Australian deliveries

The cost for postage is based on Express Post or Parcel Post charges (as specified by Australia Post). The delivery charge depends on the weight of your order. You can easily check the postage cost for your order before you finalise your purchase at the checkout by using the postage calculator.

Please note that we offer FREE EXPRESS postage for orders within Australia over the value of $50.

International shipping

The cost for international shipping is based on the destination and weight of your order. You can easily check the postage cost for your order before you finalise your purchase at the checkout by using the postage calculator.

Please note that some countries may charge import duties, taxes and/or other fees. Modella has no control over this and all of these taxes and charges are the responsibility of you the customer. As customs policies, import duties, permits, quotas, restrictions and local requirements vary so much from country to country, we recommend that you check the requirements before placing an order. Modella takes no responsibility for any customs charges or related payments or requirements.

What countries do you sell and deliver to?

Modella sells and delivers to anywhere in Australia as well as many overseas destinations. We do not sell to Cuba, Iran, South Sudan and more recently to the United Kingdom, due to restrictions in delivery services, customs regulations and charges. View the complete list of countries by viewing the International Post Guide.